top of page

Privacy Policy

Last updated: September 2026

​

At SUSI, we respect your privacy and understand the importance of taking care of the personal information you share with us.

This Privacy Policy explains how SUSI collects, uses, stores and shares personal information when you visit our website, contact us or purchase from our online store.

Information We May Collect

When you interact with SUSI, we may collect personal information such as:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • order and purchase information;

  • information you provide when contacting us;

  • information relating to a custom or personalised order;

  • communications between you and SUSI; and

  • information about how you interact with our website.

We only aim to collect information that is reasonably necessary for running SUSI and providing our products and services.

Payment Information

Payments made through the SUSI website are processed using the payment options available at checkout.

Payment information may be collected and processed by our payment providers rather than being stored directly by SUSI.

The way those providers handle your information is also governed by their own privacy policies and terms.

How We Collect Your Information

We may collect personal information when you:

  • place an order;

  • create an account;

  • contact SUSI;

  • subscribe to our mailing list;

  • enquire about a ring or custom piece;

  • participate in a promotion or competition;

  • interact with our website; or

  • otherwise provide information directly to us.

Some information may also be collected automatically when you use our website through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

  • process and fulfil your order;

  • arrange payment and delivery;

  • communicate with you about your order;

  • respond to questions or enquiries;

  • create personalised or custom pieces;

  • provide customer service;

  • manage returns or issues with an order;

  • maintain and improve our website;

  • understand how customers use our website;

  • prevent fraudulent or unauthorised transactions;

  • meet our legal and regulatory obligations; and

  • send you marketing communications where you have chosen to receive them.

We don't want to fill your inbox with things you don't want. You can unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.

Sharing Your Information

We may need to share limited personal information with trusted service providers who help us operate SUSI.

These may include providers involved in:

  • website and online store services;

  • payment processing;

  • shipping and delivery;

  • email and marketing services;

  • website analytics;

  • technology and data storage; and

  • professional services where required.

We only share information where reasonably necessary for these services or where required or permitted by law.

SUSI does not sell your personal information.

International Service Providers

Some of the technology and service providers used by SUSI may store or process information outside Australia.

The countries in which information may be processed can depend on the service providers we use from time to time.

Where reasonably possible, we choose reputable service providers and expect personal information to be handled appropriately and securely.

Cookies & Website Information

Like many online stores, the SUSI website may use cookies and similar technologies.

Cookies can help our website function properly, remember preferences, understand how visitors use the website and improve the overall shopping experience.

Some third-party services used by our website may also use cookies or similar technologies for analytics, functionality or marketing.

You can usually manage or disable cookies through your browser settings. Please be aware that disabling some cookies may affect how certain parts of the website work.

Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We encourage you to keep any account passwords confidential and contact us if you believe your account or personal information may have been compromised.

Accessing or Correcting Your Information

If you would like to know what personal information SUSI holds about you, or believe that information needs to be corrected or updated, please contact us.

We may need to verify your identity before providing access to or changing personal information.

Marketing Communications

If you choose to subscribe to SUSI emails or marketing communications, we may use your contact information to keep you updated about new collections, product releases, news and other SUSI information.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an order you have placed.

Social Media

SUSI may use social media platforms to share our rings, collections and brand story.

If you interact with SUSI through social media, the relevant platform may also collect and process information about you in accordance with its own privacy policy.

If you send us information through a social media platform, we may use that information to respond to your enquiry or communicate with you.

Links to Other Websites

Our website may contain links to websites or services operated by third parties.

SUSI is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies if you choose to visit them.

Privacy Questions or Concerns

If you have a question or concern about how SUSI has handled your personal information, please contact us through the details provided on our website.

We will take your concern seriously and aim to respond within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as SUSI grows or as our website, business practices or legal obligations change.

The current version will always be available on the SUSI website, together with the date it was last updated.

​

Contact Us

If you have a question about this Privacy Policy or the personal information SUSI holds about you, please get in touch through our Contact page.

SUSI

Australian Designed | Handcrafted in Bali

Susie X

bottom of page